Returns & exchanges

Would you like to return or exchange an item? No problem!

It is important to us that our customers love their new garment! That's why you're welcome to contact us if you have a problem with your order, the size doesn't fit or you just don't like something that much.

You can send any item back to us with or without a reason within 14 days of receipt - and it's 100% free of charge! Simply send us an e-mail to VanDyck.Pelzwaren@gmx.de and tell us your request, we will get back to you as soon as possible and help you with the return. You will receive a free return label from us for your return or exchange. In any case, please send your item back to us within 14 days of receipt of the return label.

Please make sure that the item is in its original condition and is well packaged. Unfortunately, we cannot take back items that have already been washed or worn. Tags & labels must not be severed.

If you would like to exchange an item, please send us an email and we will inform you whether the exchange item you want can be delivered immediately or have it made for you immediately.

Of course we are also happy to help you with other concerns - just contact us!